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Important Information for Patients - Two Practices to Merge

Merger Update - March 2017:  We will become Darwin Medical Practice on 1st April. However, due to our clinical systems not merging until 2nd May our new website won't become live until then. Patients can continue to use the current website to book appointments, order prescriptions etc.

A proposal by Spires Practice and Fulfen Practice to merge into one Partnership has been approved by NHS England, the local Clinical Commissioning Group (CCG) and both Practice Patient Participation Groups (PPG's).

The Spires Practice is based at St Chads Health Centre, with a branch situated in Burntwood Health Centre where Fulfen are also based, with their branch at Chasetown, are to join on Partnership early April 2017.

The name of the new, larger Practice will be called: Darwin Medical Practice

The new practice will look after in the region of 17,000 patients.

The aim of the merger is to give patients a better service, develop new ways of working while holding onto the good values of a traditional general practice to prepare for population growth in the area.  The changes will improve access for patients and we will continue to operate over three sites.

The merger will mean registered patients will benefit from:

- A larger team working together to maintain and improve the quality of care.

- The shared skills and expertise of staff from both practices.

- Development of an improved appointment system that will, over time, offer many ways to contact and access the service.

- More co-ordinated care that draws on skills from both practices to develop teams to support people with long-term and complex conditions.

- A wider range of services and more choice for patients.

Doctors, Nurses and all other staff will remain the same ensuring continuity of care, with some additional recruitment.  Further announcements on recruitment will be made as soon as possible.

SATURDAY MORNING SESSIONS FOR THE WINTER PERIOD

We are running some additional clinical sessions (pre bookable routine appointments) on Saturday mornings at Burntwood Health Centre from 8am until 12noon Starting 18th February and ending 25th March 2017

These additional sessions are to help ease the pressures that the NHS faces during the winter period.

 

Welcome to The Spires Practice

We aim to provide a high quality service in a compassionate and caring way.  We have a long serving loyal team of staff which helps in getting to know you, your family and your needs.

We provide our services from both St Chads Health Centre, Dimbles Lane in Lichfield and Burntwood Health Centre, Hudson Drive in Burntwood.  Appointments can be booked at either site depending on your preference - our computer systems are linked so staff at both sites have full access to the information they need. 

We really value our relationship with our patients and have an active patient group to help us.  Details of this can be found via the link on the right hand side of the page. There is a regular newsletter to keep you informed and we update the website regularly to ensure you have the lastest practice news.

Parking at the Health Centres

We understand that parking at the Health Centres can be difficult at times but we would like to remind all patients to please be considerate when parking. 

Patients are welcome to use the car park attached to the Burntwood Health Centre but are not entitiled to park in the spaces directly behind the shops at the back of the Health Centre car park.  These spaces are for the use of the residents of the flats above the shops only.  If you park on Hudson Drive in Burntwood or on the road at St Chads Health Centre please ensure that you do not block any driveways.

Your continued help with this matter is much appreciated.

Access to services including those with disabilities

All our surgeries at The Spires Practice are situated on the ground floor of each building. Easy access doors open automatically or can be opened with the use of power buttons located on the walls. Ramps are provided where necessary to allow ease of access.

The Practice has done it's utmost to be easily accessible and user-friendly for our disabled and wheelchair-bound patients. There are designated parking places in the car park.  A wheelchair is available for those with difficulty in walking - please ask at reception if you require the use of one.  Both surgeries are easily accessible by wheelchair and are on the ground floor.  There are also disabled toilet facilities available.  If you experience any problems, please speak to our receptionists who will do the utmost to assist you.

Our staff are only too happy to help in any way possible to make your visit to the doctors as comfortable as possible.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

EMIS Patient Access

You can now book appointments and request repeat prescriptions and view certain aspects of your medical record online using emis access - 24 hours a day, 7 days a week! If you wish to use this service, please contact reception for details on how to register. You will need to give us your email address and provide some identification before a password can be given to you.   See information leaflet under our heading 'Online Services'.

Named Accountable GP

All GP Practices in England are contractually required to allocate every patient with a Named Accountable GP. 

All our patients (including children) have been allocated with a Named Accountable GP, who will have overall responsibility for your care and support.  Please note, this does not prevent you from making an appointment with any of the GP's available at the practice.  If you don;t know who your named GP is or wish to change, please speak to a receptionist.

Change in Personal Details

Please keep us informed of any changes to your name, address, marital status, or phone number so that we can keep our records accurate.  If you move outside the Practice area, it will be necessary for you to register with a doctor at another Practice which covers that area.  Our reception staff will help you with queries about practice boundaries.  Other information regarding GP's in your area can be found on NHS Choices website. www.nhs.uk

Confidentiality

All staff in the Practice are bound contractually to maintain patient confidentiality and proven breach of this will be treated extremely seriously.  We respect your right to privacy and keep all your health information confidential and secure.  Confidentiality also extends to a patient's family member.  Medical information relating to you will not be divulged to family members or anyone else without your written consent.

CCTV

St Chads Health Centre now has a CCTV system in place. This has been installed for the safety of all staff, patients and visitors to the building.

Dogs

All dogs, with the exception of assistance dogs, should be left outside the building.

Prams and Bicycles

Prams and bicycles may be left in the outer foyer of the main entrance at your own risk.

Smoking and Food

Both surgeries are non smoking. We would also request that patients do not eat or drink whilst on the premises.  Water may be obtained from reception on request, if needed.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

NHS 111

NHS 111 is the NHS non-emergency number. It's fast, easy and free.  Call 111 and speak to highly trained advisers, supported by healthcare professionals.  They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.  NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones. See link at the bottom of the page.

NHS Choices

The website www.nhs.uk provides information on all NHS services and the management of a wide range of conditions.  It is well worth having a look at this website to familiarise yourself with its content when you don't need it yet!  See link at the bottom of the page.

Injuries

If you have a minor injury you can go directly to the Minor Injuries Unit of the Samuel Johnson Community Hospital. There you will be treated by experienced nursing staff, if necessary with the back up of a doctor.  Major casualties can be seen at the Accident and Emergency Departments of one of the three district general hospitals serving the area:-

  • Good Hope Hospital, Sutton Coldfield
  • Burton Queen's Hospital, Buton on Trent
  • Walsall Manor Hospital, Walsall
(Site updated 05/07/2017)
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