Our job is to keep your secrets safe and all our staff members and teams are bound by this rule of confidentiality. Unless you say otherwise, no relative or any other person has any right to information we hold and we will not give it to them.

Under the Data Protection Act, the law also requires that the information we hold must be up to date, so you may be asked the same questions over the years time and time again. Try not to be bothered by this as it does have a very real purpose, which is to provide the highest standard of care we can.

Freedom of information - Publication scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Violence

The practice is committed to a zero tolerance approach to abusive language, behaviour or actions. This includes potential or actual physical violence and verbal abuse to the doctors, practice staff or other persons present on the premises.

In the event of an actual or threatened action of violence, we reserve the right to contact the police or a security company. This could result in you being removed from the practice's list and the incident will be recorded on your medical records.

Fees for non-NHS services

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