These are the standards we try to achieve to give you a good service:-

1.      Members of staff will, at all times, act courteously towards you.  They will protect patients’ confidentiality.

2.       Staff members will wear a name badge in order to identify themselves to you.

3.       Normally, you will not have to wait any more than three working days for a non-urgent appointment to see a doctor, except for unforeseen circumstances.

4.       If you need an urgent consultation, make this clear to the receptionist.  We will try our best to accommodate you.  We will always see your child the same day if you feel he/she might be quite ill, in pain or if you are worried about a serious illness.

5.       The Doctors/Nurses will see you within thirty minutes of your appointment time.  If there is a delay, you will be given an explanation by a member of staff.

6.       We will try to answer the telephone within six rings during surgery hours.  However, a delay may occur between the hours of 8.15am and 10.30am when the receptionist tends to be very busy.

Repeat prescriptions will normally be available within 48 hours of request.

How you can help us run the surgery efficiently:-

1.         Please be courteous to our staff.

2.         Please attend appointments on time.  If you cannot attend, please let the receptionist know so that the appointment can be given to another patient.

3.         If a home visit is needed, please phone between 8.15am and 10.00am.  Try to come to the surgery whenever possible.  Usually we can see you more quickly and facilities for examination and treatment are far better.

4.         If you change your name, address or telephone number, please let us know.

5.         Try to order your medicines well in advance, using the repeat prescription slip on the side of your prescription.  Please note that our receptionists have been instructed not to take requests for repeat prescriptions over the telephone.

6.         Please let us know what you think about the service you receive.  This will help us improve our service to you and others.

7.         If you have any complaints or comments, please bring these to the attention of our Practice Manager, Mrs. Sue Rogers, and they will be dealt with quickly and efficiently.